Wisconsin Veterinary
Practice Managers Assoc.
Promoting Excellence
In Veterinary Leadership
Events
Upcoming Meetings and Events with WVPMA
April 23rd, 2021 Virtual Zoom
SPEAKER:
Elizabeth "Betsy" Charles DVM, MA
AGENDA:
8:00 - 8:15am
Registration
8:15 - 9:00am
Annual Meeting
9:00 - 10:30am
Self-Awareness: The Gateway to a High Performing Team
The current leadership model for veterinary medicine often involves the leader telling the team what to do without regard to what she or he brings to the table. Unfortunately, this model is not effective in the 21st century. In order to be an efficient and successful leader today, the leader must know who they are, how they respond in various situations, and what their strengths are. This session will use the work of Salovey, Mayer and Goleman, as well and other emotional intelligence experts to help participants better understand what makes them tick so they can lead effectively. Participants will work through several scenarios in order to better understand themselves and what they each, individually, bring to the team. Scenarios will look at personality, conflict style, ability to understand emotions, as well as response to shame. Participants will be given specific time for reflection and application of the concepts discussed.
10:30 - 10:45am
Break
10:45 - 12:00pm
Can’t we all just get along?
Strategies for Constructive Conflict Resolution Pt 1
In this workshop, participants will learn to apply the nonviolent communication model developed by Dr. Marshall Rosenberg in their practice environment. Using group discussion, small group activities, and personal reflection, participants will gain the skills necessary to allow them to resolve conflict constructively. Participants will also explore how understanding diversity plays a role in constructive conflict resolution.
12:00 - 1:00pm
Lunch
1:00 - 2:30pm
Can’t we all just get along?
Strategies for Constructive Conflict Resolution Pt 2
2:30 - 2:45pm
Break
2:45 - 4:00pm
Cracking the Perfectionism Code Together:
How Veterinarians and Veterinary Technicians Can Better Understand Each Other
Through our training, we have developed a fixed mindset that is further solidified with perfectionism, both strategies that are not helpful in our success. Using the work of Carol Dweck, Brene Brown, and Simon Sinek, this workshop will explore the skill sets required for a healthy approach to learning and growth in a profession that requires resilience for success. We will also discuss how to build a supportive team environment by better understanding veterinarian and veterinary technician roles as they relate to perfectionism. A key component of the workshop will be self-awareness around the concepts discussed.
4:00 - 4:30pm
Questions and Closing Remarks
DETAILS:
A Zoom meeting invite will be sent out to emails on file for all WVPMA members and sponsors. One invite per member and sponsor will be sent out before the meeting dates. This virtual conference is free to all WVPMA members and sponsors. We look forward to a fun filled and educational meeting.
THANK YOU TO OUR SPONSORS
Two Member Meetings Per Year:
Day seminars will be held each spring and fall in a central Wisconsin location. These seminars are a happy blend of education, reconnecting with friends, professional support, and fun. At each seminar you will find:
1-hour virtual meetings held on the 4th Thursday of every month at 12:00pm. These virtual events are an opportunity to connect with peers and have great conversation on hot topics.
For questions regarding web site or meetings, please contact Anna Schilz at: aschilz@ethos.com.
Elizabeth "Betsy" Charles DVM, MA combines a wide variety of professional experiences with her love of veterinary medicine in order to help others be the best they can be. After graduating from Washington State University’s College of Veterinary Medicine in 2003 and completing an internship with an equine referral hospital, she joined a performance horse practice as an associate veterinarian and then served as their Imaging Center Director. She also developed the practice’s extern program and is also an adjunct professor at Washington State University.
Dr. Charles completed a master’s degree in Organizational Leadership in May 2009 where her thesis dealt with implementation of change efforts within organizations, specifically veterinary practice. To that end, she loves helping veterinary professionals understand how the principles of emotional intelligence can help facilitate implementation of change initiatives in practice using the servant leadership model.
One of her main areas of interest is generational diversity as it applies to veterinary medicine and she has spoken on this topic at veterinary colleges around the country. She has also helped team members in private practice implement these communication strategies. She has been involved with the Veterinary Leadership Experience as a speaker and facilitator for nine years and is now the Executive Director of The Veterinary Leadership Institute, the organization responsible for putting on the annual VLE event. She served on the AVMA’s Council on Communication, recently completed a term on the Student Relations Committee for the American Association of Equine Practitioners and is now a member of the AAEP’s Leadership Development Committee as well as the AAEP’s Student Programs Task Force.
Currently, Dr. Charles is the Executive Director of the VLE which allows her to combine her passion for veterinary medicine, leadership development, teaching, and communication so she can be a difference maker in the veterinary profession. She enjoys having authentic and meaningful conversations with everyone who crosses her path, reading, and taking the time to be still, something she is just learning how to do. When she is not trying to make a difference in the veterinary profession, you can find her at the barn riding, Lenny, the best horse ever.