 BOOKS:
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THE VETERINARY RECEPTIONIST HANDBOOK |
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MANAGING FROM THE HEART |
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DEALING WITH PEOPLE YOU CAN'T STAND How
to bring out the best in people at their worst |
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MARKETING YOUR VETERINARY PRACTICE |
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PRODUCTIVITY POWER |
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HIRING AND FIRING |
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ABC'S OF EMPOWERED TEAMS |
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301 GREAT MANAGEMENT IDEAS |
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EFFECTIVE
INVENTORY CONTROL by Smith Kline Beecham |
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WHO
MOVED BY CHEESE? by Spencer Johnson, M.D. |
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EDUCATING
YOUR CLIENTS FROM A TO Z by Nan Boss, DVM |
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THE
E MYTH by Michael E. Gerber |
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IN
SEARCH OF EXCELLENCE by Thomas J. Peters |
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FISH
by Stephen C. Lundin Ph.D., Harry Paul, & John Christensen |
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Client Satisfaction
Pays-Quality Service for
Practice Success by Carin A. Smith, DVM |
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S.M.A.R.T.E.R. Success by Dr. Al Lippart |
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The Fast Forward MBA in Hiring by Max Messmer |
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Attitude by
Elwood N. Chapman |
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The art of
communicating by Bert Decker |
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Evelyn reading
dynamics (workbook w/DVD) |
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how to work with
people: Understanding Team Dynamics by Rockhurst
University Continuing Education Center |
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Lifescripts - what
to say to get what you want in 101 of life's toughest situations by
Stephen M. Pollan & Mark Levine |
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lessons in
leadership from your neighborhood - making connections,
building relationships, energizing communities, where you work and live by
Bunny & Larry Holman |
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veterinary
practice management resource book by Wendy Myers |
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THE HEALING POWER OF PETS by Marty Becker |
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THE MILLIONAIRE NEXT DOOR by Thomas Stanley & William
Danko |
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PARADIGMS - The business of discovering the future |
 VIDEOS:
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Animal Care Training (ACT) |
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First Impressions
That Last (Retaining Clients with Great Customer Service)
with three workbooks - AAHA |
 CASSETTES:
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HOW TO HIRE, KEEP AND MOTIVATE TOP NOTCH EMPLOYEES |
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MARKETING STRATEGIES FOR DEVELOPING A SOLID GOLD PRACTICE
by Bob Levoy
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MANAGEMENT SKILLS FOR SECRETARIES, ADMINISTRATIVE ASSISTANTS,
AND SUPPORT STAFF - Fred Pryor Seminar |
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CHICKEN SOUP FOR THE SOUL |
 MAGAZINES:
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THE VETERINARY SAFETY & HEALTH DIGEST |
 PUBLICATIONS: |
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HIRING
& FIRING: WITHIN THE LAW |
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PREVENTING
EXPOSURE TO REPRODUCTIVE HAZARDS |
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REPRODUCTIVE
SAFETY AND GENDER ISSUES IN THE VETERINARY WORKPLACE |
