Library

Recommendations For Use:

• If you know which item you would like to check out, please notify the secretary of your interest in that item before the next regular meeting.
• Check in-time is at the following meeting (you have approximately 2 months with the material). If you are not attending the next meeting, these items must be returned by mail prior to the meeting.
• If someone requests material that has been checked out, I will call you to return it before the next meeting.
• Return postage will be at your expense.
• Clinics who donate material will have the option of requesting their material back if desired. 

FAILURE TO RETURN AN ITEM ON TIME WILL
RESULT IN THE FORFEITURE OF MEMBER PRIVILEGES UNTIL THE ITEM IS RETURNED.

Books & Publications:

• 301 Great Management Ideas
• ABC's of Empowered Teams
• 101 Secrets of a High Performing Practice (by Bob Levoy)
• Animal Care Training (ACT)
• Attitude (by Elwood N. Chapman)
• Benchmarks 2009: A Study of Well Managed Practices
• Benchmarks 2010: A Study of Well Managed Practices
• Benchmarks 2011: A Study of Well Managed Practices
• Blackwell's 5 Minute Veterinary Practice Management Consult (by Lowell Ackerman)
• Client Satisfaction Pays-Quality Service for Practice Success (by Carin Smith DVM)
• Crucial Confrontations
• Crucial Conversations
• Dealing With People You Can't Stand: How to bring out the best in people at their worst
• Educating Your Clients from A to Z (by Nan Boss DVM)
• Effective Inventory Control (by Smith Kline Beecham)
• Evelyn Reading Dynamics (workbook W/DVD)
• Exceeding the Standards (by Bill Collar)
• Fees, Earnings, & Expenses (by Veterinary Economics)
• First Impressions That Last (Retaining Clients with Great Customer Service) with workbooks (AAHA)
• FISH (by Stephen C. Lundin Ph.D., Harry Paul, & John Christensen)
• FISH for Life (by Stephen C. Lundin Ph.D., Harry Paul, & John Christensen)
• FISH Sticks (by Stephen C. Lundin Ph.D., Harry Paul, & John Christensen)
• FISH Tales (by Stephen C. Lundin Ph.D., Harry Paul, & John Christensen)
• Hiring & Firing
• How to Conduct Effective Reminder Calls & Callbacks (by Wendy Meyers)
• How to Work with People: Understanding Team Dynamics (by Rockhurst University Continuing Education Center)
• In Search of Excellence (by Thomas J. Peters)
• Its More Than a Game (by Bill Collar)
• Lessons in Leadership from Your Neighborhood-making connections, building relationships, energizing communities where you work and live (by Bunney & Larry Holman)
• Lifescripts-what to say to get what you want in 101 of life's toughest situations (by Stephen M. Pollan & Mark Levine)
• Managing From the Heart
• Marketing Your Practice (Veterinary Economics)
• Marketing Your Veterinary Practice (by Shawn Messonnier DVM)
• Mastering the Marketplace: Taking Your Practice to the Top
• Mastering the Marketplace: The Practice Workbook
• Mind Over Miller: 36 Years of Veterinary Wisdom (by Robert M. Miller DVM)
• PARADIGMS-The Business of Discovering the Future
• Pearls of Practice: 301 Ways to Improve Your Practice
• Productivity Power
• Setting Fees (Veterinary Economics)
• S.M.A.R.T.E.R. Success (by Dr. Al Lippart)
• Team Satisfaction Pays (by Carin Smith)
• The "E" Myth (by Michael E. Gerber)
• The Art of Communicating (by Bert Decker)
• The Art of Veterinary Practice Management (by Mark Opperman)
• The Fast Forward MBA in Hiring (by Max Messmer)
• The Healing Power of Pets (by Marty Becker)
• The Millionaire Next Door (by Thomas Stanley & William Danko)
• The Veterinary Safety and Health Digest
• The Veterinary Receptionist Handbook
• Veterinary Economics Resource Guide
• Veterinary Medical Team Handbook (by Andrew Rosenfeld)
• Veterinary Practice Management Resource Book (by Wendy Myers)
• When Fish Fly
• Where Did I Go Wrong (by Michael Obenski)
• Who Moved the Cheese? (by Spencer Johnson M.D.)
• Your High Performance Practice & Building Stronger Client Relationships Through Superior Pet Care (Qty 2)
• GAME- Vet Quiz- The Veterinary Staff Training Game