Library

The WVPMA library is available to all members. This library was started with material donated by our members and sales representatives. The library is a source of information on many different topics for veterinary management. Any donated material is welcome. The material can be in any format (books, audio cassettes, videos, etc.) Subject matter includes: staff training, financial planning, time management, personnel etc.

Contact Lynn Barwick (the librarian) with any questions or for further details.

Recommendations For Use:

  • If you know which item you would like to check out, please notify the librarian of your interest in that item before the next regular meeting.
  • Check in-time is at the following meeting (you have approximately 2 months with the material). If you are not attending the next meeting, these items must be returned by mail prior to the meeting.
  • If someone requests material that has been checked out, I will call you to return it before the next meeting.
  • Return postage will be at your expense.
  • Clinics who donate material will have the option of requesting their material back if desired.
  • You may request a current library list at our meeting. (see Lynn)
 
FAILURE TO RETURN AN ITEM ON TIME WILL
RESULT IN THE FORFEITURE OF MEMBER PRIVILEGES UNTIL THE ITEM IS RETURNED.


Books:

  • THE VETERINARY RECEPTIONIST HANDBOOK
  • MANAGING FROM THE HEART
  • DEALING WITH PEOPLE YOU CAN'T STAND How to bring out the best in people at their worst
  • MARKETING YOUR VETERINARY PRACTICE
  • PRODUCTIVITY POWER
  • HIRING AND FIRING
  • ABC'S OF EMPOWERED TEAMS
  • 301 GREAT MANAGEMENT IDEAS
  • EFFECTIVE INVENTORY CONTROL by Smith Kline Beecham
  • WHO MOVED BY CHEESE? by Spencer Johnson, M.D.
  • EDUCATING YOUR CLIENTS FROM A TO Z by Nan Boss, DVM
  • THE E MYTH by Michael E. Gerber
  • IN SEARCH OF EXCELLENCE by Thomas J. Peters
  • FISH by Stephen C. Lundin Ph.D., Harry Paul, & John Christensen
  • Client Satisfaction Pays-Quality Service for Practice Success by Carin A. Smith, DVM
  • S.M.A.R.T.E.R. Success by Dr. Al Lippart
  • The Fast Forward MBA in Hiring by Max Messmer
  • Attitude by Elwood N. Chapman
  • The art of communicating by Bert Decker
  • Evelyn reading dynamics (workbook w/DVD)
  • How to Work with People: Understanding Team Dynamics by Rockhurst University Continuing Education Center
  • Lifescripts - what to say to get what you want in 101 of life's toughest situations by Stephen M. Pollan & Mark Levine
  • Lessons in Leadership from Your Neighborhood - making connections, building relationships, energizing communities, where you work and live by Bunny & Larry Holman
  • Veterinary Practice Management Resource Book by Wendy Myers
  • THE HEALING POWER OF PETS by Marty Becker
  • THE MILLIONAIRE NEXT DOOR by Thomas Stanley & William Danko
  • PARADIGMS - The business of discovering the future
  • Team Satisfaction Pays by Carin Smith
  • Your High Performance Practice & Building Stronger Client Relationships Through Superior Pet Care


Videos:

  • Animal Care Training (ACT)
  • First Impressions That Last (Retaining Clients with Great Customer Service) with three workbooks - AAHA


Cassettes:

  • HOW TO HIRE, KEEP AND MOTIVATE TOP NOTCH EMPLOYEES
  • MARKETING STRATEGIES FOR DEVELOPING A SOLID GOLD PRACTICE by Bob Levoy
  • MANAGEMENT SKILLS FOR SECRETARIES, ADMINISTRATIVE ASSISTANTS, AND SUPPORT STAFF - Fred Pryor Seminar
  • CHICKEN SOUP FOR THE SOUL


Magazines:

  • THE VETERINARY SAFETY & HEALTH DIGEST


Publications:

  • HIRING & FIRING: WITHIN THE LAW
  • PREVENTING EXPOSURE TO REPRODUCTIVE HAZARDS
  • REPRODUCTIVE SAFETY AND GENDER ISSUES IN THE VETERINARY WORKPLACE


Games:

  • Vet Quiz - The Veterinary Staff Training Game
    (includes: game board, question/answer cards, role play cards, suggestion box cards, and product FAQ cards)